Terms of Service
By using LevelUp, you agree to these conditions. Please read them carefully.
You hereby declare that you will in no way:
Analyze, study, copy or access in any way the source code of the website
Access the data of the website in any other way than through the website's user interface, as it is intended
Access the website or its data through a computer program other than an Internet browser
Export the data of the website with the intention of importing it into another Social Media Analytics Tool
Use the website with the intention of copying it partly or fully, including but not limited to its user interface and features
Disclose any information about the website (including but not limited to its features, interface, data and source code) to any third party
You hereby declare understanding that any and all of these actions can result in the termination of your access to LevelUp and / or in legal pursuits.
You hereby declare understanding that LevelUp should solely be used for marketing analyses and must in no way be used for any other purpose.
LevelUp uses YouTube API Services. You hereby declare understanding that by using LevelUp, you also agree to be bound by the YouTube Terms of Service. Note that LevelUp doesn't collect, store or use any user information through the YouTube API Services.
If you linked your YouTube account to LevelUp to access private insights about your YouTube channels activity, you can revoke this access via the Google security settings page or by contacting us.
We collect personal data to support our products and services, while respecting all applicable laws, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA), and regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, directly applicable from May, 25th, 2018 (hereinafter, "General Data Protection Regulation", or "GDPR"). As defined in the GDPR, "personal data" means any information relating to an identified or identifiable natural person, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Table of contents:
1. When do we collect your personal information?
2. What personal information do we collect?
3. How do we use your personal data?
4. For how long do we keep your personal data?
5. With whom do we share your personal data?
7. What are your rights?
1. WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect and process your personal information at different times when you interact with our Services. Generally, personal information is collected when:
(a) your account is created,
(b) you create or interact with a report,
Whatever the activity may be, we will only collect personal information to the extent necessary to provide you with the Services and fulfil your requests.
2. WHAT PERSONAL INFORMATION DO WE COLLECT?
2.1 When your account is created
We collect your name, business email, Facebook or Google email if you provide it, job position, and IP address. All this data is used either for authentication purposes or to customize your experience using our Services.
2.2 When you create or interact with a report
We record your report activity in order to provide you with a history of your reports for quicker access and for troubleshooting purposes.
3. HOW DO WE USE YOUR PERSONAL DATA?
3.1 Legal basis for your personal data collection and processing
We processes your personal data, wherever necessary:
- To provide you with the Services (creation of your account, bug detection, etc.)
- To offer the best possible experience to users, and improve the Services (analytics, etc). It is in our legitimate interest to process your data for these purposes.
- To provide you with supplementary services (custom content, etc.)
We take your privacy and the security of your personal information very seriously. To protect your personal information, we maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. We use robust security measures to protect personal information from loss, misuse and alteration. We use industry-standard practices to safeguard the confidentiality of your personal information. Please note, we will notify Users of a data breach pursuant to applicable law.
DESPITE OUR REASONABLE EFFORTS TO KEEP YOUR PERSONAL INFORMATION SECURE, NO COMPANY CAN GUARANTEE THE SECURITY AND PRIVACY OF ITS SERVICES, INFORMATION AND OTHER DATA. OUR PRIVACY POLICIES AND PROCEDURES ARE "AS IS" AND WE MAKES NO REPRESENTATIONS AS TO THE FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY.
4. FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA ?
5. WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We do not disclose your personal data to any third party.
Unless stated specifically to the contrary in a given Service, our Services are not intended for children, and we will not request any Personal Information from children.
8. WHAT ARE YOUR RIGHTS?
You can access and update the contact information you gave us during registration, by contacting us via the following address: email@example.com. Additionally, You have a right to access, rectify, erase, object, or restrict processing for all your personal data processed by LevelUp, as well as the right of data portability. You can exercise these rights or terminate your LevelUp account by writing to us via the previously stated address. We will answer your request within a week following the receipt of your demand. We reserve the right to extend this delay up to one month if it necessary regarding the complexity of your demand, or based on the number of demands we receive. In such case, we will inform you of this extension within a week following the receipt of your demand. You may also address any complaint to the national supervisory authority of your country.
Please be assured that any Personal Information that you provide in communications to the above email will not be used to send you promotional materials, unless you request it.